At Tata Power, the value of 'Care for Customer' is an integral part of the company's business ethos. The company believes that its service delivery should aspire not just for customer satisfaction or customer delight, but for customer affection. Tata Power's customer vision is to be the most caring organisation delivering sustainable value to customers globally. Tata Power endeavours to deliver the best to its customers through the following

• Consumer Meets - Regular meets are organised to introduce customers to Tata Power's services and initiatives. These meets also help in understanding the customers' needs and process it as constructive feedback.
• Wireman Training Programmes - For the larger benefit of the society, Tata Power trains local electricians on safety procedures and circuit control, in addition to facilitating development of additional electrical skills.
• Visits by Key Account Managers - Key Account Managers engage with HT consumers to apprise them of all the valuable information and initiatives beneficial to the mutual relationship.

• Hydro Visits for Consumers - Tata Power takes pride in educating consumers on Green Power Generation and its role as a trendsetter in Green Technology in India through its exclusive contact programme.
• Demand Response Programmes - Under this programme, consumers can voluntarily curtail power load during the periods of transmission constraints or when the power procurement cost is very high and in exchange get paid for each unit curtailed.
  
  Under the ambit of Demand Side Management (DSM), Tata Power has introduced a unique consumer initiative called 'My Mumbai Green Mumbai'. Here, the customers in Mumbai exchange their inefficient electrical appliances for energy efficient appliances.
• Delight Team: It is a single window mobile service unit that visits the consumer's premises to meet all service needs.
• Safety Inspections: Tata Power's Operations & Maintenance Engineers periodically visit consumer's premises, common areas and meter rooms to identify electrical hazards.
• Energy Audits: In an effort to encourage energy saving in industrial and commercial sector, Tata Power offers huge subsidy to consumers to undertake energy audits. Accredited by Bureau of Energy Efficiency (BEE), the audits enable consumers to undertake a studied approach towards energy saving by mapping their unique power consumption patterns.
• E-Bill: Tata Power offers consumers the convenience of opting for e-bill payment facility. Consumers receive e-mail notifications when an e-bill is generated. It's secure, confidential and efficient.

• Customer Relation Centres: 'Architecture of Care' has been the development and functioning theme of Tata Power's Customer Relation Centres. These Centres provide facilities like bill payments, new connection applications, change of name, customer information and complaints, etc. under this single window concept.

Tata Power believes in integrating its business values into operations to meet the expectations of all stakeholders, ranging from villages around its plants to those employed by its contractors and suppliers. Guided by a strong Community Relation Vison, Mission and Values, Policy and Employee Volunteering Guideline, Tata Power continues to serve its communities by -

• Ensuring they benefit from the Company's presence and proactively responding to their needs.
• Providing assistance during the time of disasters.
• Building and strengthening community institutions including Gram Panchayat. This enables them to realize their rights and entitlements.
• Working in partnership with NGOs, State and Central bodies to widen the reach and leverage each partner's individual experience and expertise.
• Supporting activities that are aimed at preserving and promoting tribal culture.
• Encouraging employees to volunteer their time for society.

Tata Power's Community Development Programmes revolve around the following 7 Key areas of development -

Income Generation

• The rural BPO by Mannat Foundation (a trust promoted by Tata Power) at Khopoli, Maharashtra has allowed 213 rural educated youth to be employed with annual earnings of approximately Rs.1.56 crore.
• 532 youth have undergone skill development training and are ready to be employed.
• A total of 324 farmers have been supported for agriculture and sericulture.
• Self - Help Groups (SHG) have been facilitated for women members of villages. SHG leaders have been trained on management of the SHG, Income generation trade and linking with the government for financial support. 89 SHGs comprising 1,480 members have saved approximately Rs.12 lakh as a result of these trainings.

Health

• Tata Power's Mobile Medical Services and Health Camps have served 19,640 patients so far.
• HIV/ AIDS Awareness Camps have reached 45,890 people across Mumbai.
• Regular Blood Donation Camps are organised across areas of operation saving many lives.

Education

• Educational infrastructure has been improved in villages across operations (renovation of classroom, sanitation etc.)
• Special coaching has been provided in 300 Primary schools of 272 Villages across the Nirsa block in Jharkhand. This has covered 13,452 students with the help of 762 volunteers.

• Tata Power's Computer and English speaking classes have benefitted 395 youth including students.
• Education material has been provided to 691 students by the Company.
• Adult Literacy Programmes are undertaken for the empowerment of the community.

Infrastructure

To meet the needs of the community and uplift their lifestyle, Tata Power has initiated a range of infrastructure development initiatives. These include providing safe drinking water, asphalting roads for better accessibility and developing local and community assets for public use.

Social Welfare

In the direction of social welfare, Tata Power organises a host of sports and cultural programmes including the International Women's Day celebration. Additionally, the Company also supports and organises various CSR conferences. Some of the Programmes supported by Tata Power are -

• Rann Utsav, promoted by Gujarat state government
• Tribal Cultural Programme at Jojobera
• Cricket Tournament at Naraj Marthapur, Odisha
• CSR Conference (Turnaround in mineral industry: Role of CSR) at Dhanbad
• Tubectomy Laparoscopic Camp and National Deaf Cricket Tournament at Jamshedpur, Jharkhand

Energy

Tata Power continues to increase awareness around electrical safety and energy conservation, use of alternative energy such as bio-gas plant, power-efficient chullah and solar light. Tata Power has supported farmers in installing five Bio-Gas Plants and has provided 100 efficient 'Chullahs', in addition to installing Solar Street Lights. These initiatives have benefitted the community in that it has introduced its people to safe, cost-effective and energy-efficient solutions.

 

Afforestation Initiatives:

Tata Power's environment sustainability initiatives include fervent tree plantation drives to ensure a greener and more sustainable planet. The Company started its afforestation programmes in Hydro's in 1979 and till date has planted over 185 lakh saplings in all its six Hydro lake catchment areas. Some of the key objectives of these afforestation drives are to

• Reduce soil erosion and help retain water holding capacity of the lakes
• Increase indigenous flora
• Conserve biodiversity
• Cater to the fuel wood requirements of the locals
• Generate employment in the key communities
• Gain carbon credits

Tata Power has set a target of planting 8 to 10 lakh saplings every year. Along with locals, employee volunteers and students from nearby schools and colleges also participate actively in the Company's tree plantation programmes.

Conservation of the mighty Mahseer:

As a part of the Company's eco-restoration and eco-development programme, since 1970, Tata Power has undertaken pisciculture activities in Mahseer at Lonavala (Maharashtra) to conserve and rehabilitate the endangered fish species. The world famous Golden Mahseer of the Himalayan region is one of the many endangered fish species conserved by Tata Power. The Company has received national recognition for its extensive work in this field, making the 'Mahseer Breeding Programme' one of the biggest conservation efforts in India after 'Project Tiger'. A state-of-the-art hatchery has been developed at Walwhan, Lonavla which has a capacity to hatch over 5 lakhs eggs at a time and has been successfully producing over 3.6 lakhs semi-fingerlings annually. So far, over 13 million fertilized eggs have been obtained and over 7 million fingerlings of Mahseer have been produced for stocking the water bodies all over India. Additionally, more than 300 Fishery Scientists have been trained to continue such conservation efforts.

Capacity Building in Environment Education:

Tata Power embarked on a unique school based programme to spread the message of environment conservation among the younger generation. The Company, in collaboration with the Institute of Environment Education and Research, Bharati Vidyapeeth University, Pune selected teachers from ten schools across the catchment areas in Mulshi and Mawal talukas (Maharashtra) and trained them in environment conservation. This Programme helped the school children in documenting natural resources, understanding the value of endemic biodiversity in the region and encouraged them to work towards developing community support for conservation. The programme, supported by the District Education Officer, was the first of its kind in the district and is being followed by a year-long curriculum in the school conducted jointly by BVIEER staff and the trained teachers.

Walwhan Garden - Lonavala:

Tata Power's Walwhan Garden is a sprawling 12.5 acres garden located on the downstream side of the Walwhan dam in Lonavala. The beautifully landscaped garden with trimmed hedges, indigenous trees, shrubs, perennials and seasonal flowers, was once a scrubland. The Walwhan Garden plays a significant role in serving the community in a variety of ways. With Environmental studies being a vital part of today's school curriculum, around 2,500 students come on field trips annually, to get a firsthand glimpse of the balance of nature and plant life at this garden.

Resource & Energy Conservation

In the present scenario of climate change and global warming, energy conservation is an important element that can reap immediate reductions in CO₂ emissions. In line with its Energy Policy, Tata Power aims to educate customers and public at large to reduce energy wastage and increase energy efficiency. Tata Power believes that energy conservation is the most economical solution to energy shortages that our country is facing, and it is a more environmentally benign alternative to increased energy production if practiced with rigour.

Some of the Energy Conservation initiatives undertaken by Tata Power are the following -

Education Program for School Children on Energy Conservation

Tata Power began an Energy Conservation Programme for school children in the year 2007. Over the years, this initiative evolved and today has emerged as an informal club called 'Tata Power Club Enerji'. This Club comprises schoolchildren, teachers and families who not only practice but advocate energy conservation in their sphere of influence. 'Tata Power Club Enerji' has saved more than 3.4 million units of energy, sensitised more than 2.5 million citizens and saved more than 3300 tonnes of carbon emissions.

Visit www.clubenerji.com to know more.

Greenolution:

The name 'Greenolution' is a fusion of two concepts - 'Green' and 'Evolution'. Tata Power's Greenolution aims to ensure a greener and more sustainable planet. The idea is to encourage all to make green living their 'way of living'. Through Greenolution, Tata Power endeavours to infuse the belief of sustainability as a 'movement' by making all stakeholders and public at large, a part of it. Tata Power promotes 'Greenolution' through a communication pack that comprises the programme website, an audio-visual film and collaterals for external stakeholders like customers, shareholders and youth across the country.

 

Guided by the philosophy of its founder, Mr. J N Tata, Tata power as an institution has always been involved in the process of nation building. There are several factors which influence the kind of decisions made by the company over the years. Primary among them is the idea of being the pioneers. Right from the inception of the company, there have been additions in terms of technical advancements which have led to advancements in the entire energy sector in the country. With its legacy as a nation-builder, Tata Power has gone beyond just the generation of power. It has worked to empower people through skill development. All across the country, an increasing number of people are taking charge of their destinies and earning better livelihoods through professional training, millions of young students and youth have been educated on conservation of resources and other professional skills enabling them to become a proud member of the society by realizing their full potential.

Some of the noteworthy initiatives in this regard are:

• Tata Power Skill Development Institute

  With the government's impetus to catalyze the growth of the power sector in the country the corporate houses active in the sector have started aggressively foraying the business. This impetus in turn creates a demand for the skilled workers who would operate these new and upcoming power plants in the country. Tata Power being the torch bearer of the vision to provide power to everybody in the country wanted to pitch-in to plug this gap of skilled workforce. Hence, the Tata Power Skill Development Institute was incubated. This institute aims at training the young and eligible population of the country to be able to work in these power plants. A full-fledged curriculum has been designed to impart not just education but complete hands-on training to the people enrolled in the course. In addition to the technical training the institute ingrains the philosophy of all-round development by including various interpersonal skill development programs in its courseware.

  In its vision statement TPSDI states that it is to become the institute of choice for training and certification in power sector skills. With this vision, the institute aims to train over 200,000 people by 2025 by having centers abroad and collaborating government bodies and vocational training institutes at various locations.

  Old Transmission lines

   

   

   

   

• Strategic Engineering Division

  The Strategic Engineering Division of Tata Power is the arm which is involved in developing defense equipment for the country and hence, strengthening the borders against possible threats. Based out of Bangalore, this division has been the backbone of various missile launching technologies and has developed some of the country's finest armaments. Being an integral part of the country's defense forces is a matter or great pride and honor which is ingrained in the traits of the company.

Resource management is one of the company's strengths. Believing in the dictum, "Have purpose, means will follow," the company has never allowed lack of resources to deter it from taking technology to the length and breadth of the country. The ideology of the company has always been one of a partner to the cause of Nation Building and it would continue to do so for the times to come.

Employees are our greatest assets. The Tata philosophy has always laid emphasis on care for people and our employees are the ones who create the company so their care is of the prime importance. Several facilities which are ingrained as practice for the employees' benefits have become standard industry norms. Healthcare facilities, recreational facilities, holiday homes for the employees, behavioral interventions like LEHAR, LASER, long service awards etc. are a few examples of the same. Apart from these, for a holistic development of the employees, the company encourages them to volunteer their time and talent for the betterment of society. The well-run volunteering programs across the company benefit the lesser privileged people in the society and help the employees to become compassionate, socially responsible and satisfied individuals.

How these initiatives aim to improve our employees as individuals and be able to achieve their full potential deserves a mention in this context.

SRIJAN

Srijan literally means 'creation' in the Hindi language. In a first of its kind initiative Tata Power invited its employees to come and participate in the creation of its human resource policies to encourage inclusiveness across the group. A company which has so much diversity in terms of location, ethnicity, language and culture can't simply have uniform policies for all of its employees. Hence, to include ideas which have been generated out of experience, cultural differences, geographical diversities etc., the company decided to create an open forum for each and every employee to participate in this biggest ever initiative.

Needless to say that the enthusiasm was enormous and the response overwhelming. The employees posted at far flung locations could contribute and help in this co-creation exercise. A well-defined system was introduced to make the process smooth and effective.

This is just one of the many examples which make it an organization which is constantly looking out for ways to satisfy its people and be the organization of choice to work for.

LEHAR

It is one of the various activities which aim at focusing on the areas which would help an employee develop as a person. Participative training sessions with external experts make it an enriching experience for people of the organization. It combines a series of inbound and outbound activities to make it a complete and fulfilling exercise breaking away the monotony of daily life.

These kind of behavioral interventions are a rarity in today's corporate world which aims towards higher quarterly profits and operational efficiencies only.

Long Service Awards

Loyalty in the Tata Power is not just of the employee but also of the family and in a majority of the cases it runs so deep that the family itself is married to the company. There are quite a few families who have been associated directly with Tata Power wherein people from over three to four generations have been in the employment of the company.

Its values and commitment to ensure that not just the employee but also the employee's family members are taken care of have been so strong that it becomes almost imperative for the next generations to join the company. To honor this tradition and to continue the association of the company and the families Tata Power rewards its employees who have served for several years through the Long Service Awards initiative.

It is said that loyalty is a two way street and the company ensures it has travelled its distance when the employee has travelled the remaining bit.

A sound mind resides in a sound body has been the philosophy of the Tatas since the very beginning of their business endeavours. Our founder Mr. J. N. Tata in his letters to his son Sir Dorab Tata had emphasised on allocating land for playgrounds and fields for various sports when the city of Jamshedpur was being established. Sir Dorab Tata being an avid sportsman himself had deep rooted affection for the fellow sportspersons. He was the pioneer of the Indian Olympic movement and single-handedly financed the first official Indian contingent to the London Olympics in 1924.

It was in line with his vision that the Tata Hydro Sports Club was formed in the early 1930s to provide opportunities to the sportspersons of Hydros and their families. In its initial days the club put a lot of emphasis on sports such as cricket, billiards, tennis, table tennis, chess, carom etc. The club paved the way for the Tata Sports Club which was formed later in 1937. So, in a way the Tata Hydro Sports Club can be credited to lead the entire Tata Group to embrace sports and to work for its development.

Later on as the organization grew and so did the number of people, a new club called the TELEC Sports Club was started in the year 1973 with a view to provide opportunities to the employees and their families to hone their sporting skills. They laid down the foundation for all tournaments which had an additional benefit of developing inter-divisional relationships for finer working environment.

Some important milestones for the TELEC Sports Club are:

• Teams of the Tata Electric Company (as they were known then) wrested honours in the Tata Inter Companies tournaments in Billiards, Chess, Carom from 1971 onwards.Tata Electric Cricket team were Times Shield Runners up in 1972-73 in the F Division, winner of E division in 1974, winner of B division in 1976-77.
• Tata Power (then Tata Electric) built up teams in Cricket, Hockey, Football, Kabaddi which played in the Mumbai leagues and created a brand space for its sporting exploits with its Hockey and Football teams stating at the grass roots and gaining promotion to higher s.
• Tata Power teams won the Mahindra Shield Cricket defeating mighty Tata Sports Club in the finals in 1979.
• Tata Power played in the A division of the Times Shield from 1977 to 1982.
• Tata Electric Hockey team ruled the roost in Mumbai League gaining promotions consistently from 1980 in the fourth division to attain Senior Division League honors in 1985.
Tata Power football team with the trophy


• Tata Electric Football team were prominent in the Mumbai League gaining promotions consistently from 1978 in the third div to attain First Division League honors in 1981.
• Tata Power Cricket team won All India Electricity Board Cricket twice in 1986 and 1992, Runners up in 1998 and 2012.
• Two Cricket teams fielded by Tata Power won the Times Shield honors in the C division and E division in 1985-86, a unique achievement.
• Tata Power Hockey team won All India Electricity Board Hockey in 2000 and Hardlines in 1983, 1997, and 2001.
• Tata Power Bridge team third place in Team of four duplicate in All India Electricity Bridge   in 2001, Second in Pairs Progressive and gold in Board a match in 2010.

Besides, Tata Power teams have won honors in the Tata Inter Companies in Athletics, Badminton, Cricket, Hockey, Football, Carom, Chess, Tennis, Table Tennis, Bridge, Trekking and Swimming

 

Some of the sportspersons who have brought laurels to the house of Tata are: